Returns & Exchanges
Shipping and Return Policy:
At Lucky Wall Clock, we prioritize your satisfaction with our products and services. Please review our return policy outlined below:
1.Damaged Goods:
Upon receipt of your order, please carefully inspect the items. If any damage is detected, kindly contact our customer service promptly and provide pictures of the damaged product.For partially damaged items, we will offer free replacements of the damaged parts, covering shipping and tax costs.
In cases of severe damage where replacement parts cannot suffice, we will either send a new product or issue a full refund.
2.Discrepancies from Website Description:
If you receive a product that does not align with the description on our website, such as incorrect size, color, or any other deviation, please notify us with accompanying pictures.
We will either resend a new product that matches the description or provide a full refund.
3.Customs Detention:
In rare instances of customs detention resulting in confiscation during transit, we will promptly engage with customs authorities to resolve the issue.
Simultaneously, we will resend the goods to you at no additional cost.
4.Quality-Assured Products:
For items without quality issues, we do not accept unconditional refunds or returns.
5.Style or Color Changes:
If you wish to exchange your order for another style or color, you will bear the responsibility for return shipping costs, customs duties, and any associated reshipment expenses.
6.Refund Process: Upon meeting our return requirements, we'll promptly process the refund within 2 working days.
The return address is 7822 E Downing Mesa Arizona 85207 United States. Contact phone number:+8619002092072.
At Lucky Wall Clock, customer satisfaction is our top priority. If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us. We're here to help.
Updated March 29, 2024
Best Regards
https://luckywallclock.com/
At Lucky Wall Clock, we prioritize your satisfaction with our products and services. Please review our return policy outlined below:
1.Damaged Goods:
Upon receipt of your order, please carefully inspect the items. If any damage is detected, kindly contact our customer service promptly and provide pictures of the damaged product.For partially damaged items, we will offer free replacements of the damaged parts, covering shipping and tax costs.
In cases of severe damage where replacement parts cannot suffice, we will either send a new product or issue a full refund.
2.Discrepancies from Website Description:
If you receive a product that does not align with the description on our website, such as incorrect size, color, or any other deviation, please notify us with accompanying pictures.
We will either resend a new product that matches the description or provide a full refund.
3.Customs Detention:
In rare instances of customs detention resulting in confiscation during transit, we will promptly engage with customs authorities to resolve the issue.
Simultaneously, we will resend the goods to you at no additional cost.
4.Quality-Assured Products:
For items without quality issues, we do not accept unconditional refunds or returns.
5.Style or Color Changes:
If you wish to exchange your order for another style or color, you will bear the responsibility for return shipping costs, customs duties, and any associated reshipment expenses.
6.Refund Process: Upon meeting our return requirements, we'll promptly process the refund within 2 working days.
The return address is 7822 E Downing Mesa Arizona 85207 United States. Contact phone number:+8619002092072.
At Lucky Wall Clock, customer satisfaction is our top priority. If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us. We're here to help.
Updated March 29, 2024
Best Regards
https://luckywallclock.com/